ZKOE (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (zkoe.com) or use our services. Please read it carefully.
1. Information We Collect
When you use our website or services, we may collect the following types of information:
Information you provide directly: such as your name, email address, shipping address, contact details, and payment information when you register, place an order, fill out forms, or contact customer support.
Automatically collected information: including browser type, IP address, device information, access time, and browsing behavior (via cookies or similar technologies).
Order and transaction details: including purchased products, payment methods, and shipping information.
2. How We Use Your Information
We may use your information for the following purposes:
To process and fulfill your orders, including payment and delivery.
To provide customer support and after-sales services.
To improve our website content, functionality, and user experience.
To send you order-related notifications (such as shipping updates).
To send you product updates, promotions, or newsletters (only if you consent).
3. How We Share Information
We do not sell your personal information to third parties. However, we may share information with trusted partners in the following circumstances:
Payment service providers (e.g., payment gateways, credit card processors).
Logistics and shipping companies (for order fulfillment).
Technical and service providers (such as website hosting, analytics, or IT support).
Where required by law, regulation, or governmental/judicial authorities.
4. Cookies and Tracking Technologies
We may use cookies to:
Remember your login status and shopping cart.
Analyze website traffic and user behavior to improve our services.
Provide personalized recommendations or marketing, if you consent.
You can manage or disable cookies in your browser settings, but some website functions may not work properly without them.
5. Data Storage and Security
We take reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
We only retain your personal data for as long as necessary to fulfill the purposes described in this policy.
We do not store full credit card details directly; payment information is processed securely by third-party providers.
6. Your Rights
Depending on applicable laws, you may have the right to:
Access, correct, or update your personal information.
Request deletion of your account or personal data (where legally permissible).
Opt out of receiving marketing communications.
7. Children’s Privacy
Our website and services are not directed to individuals under 18 years of age. If you are under 18, please use our website only with the supervision of a parent or guardian.
8. International Users
If you access our website from outside your home country, please note that your information may be transferred to and stored in other jurisdictions, where privacy laws may differ.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:
📧 Email: service@zkoe.com