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Return & Exchange Policy

Eligibility for Return & Exchange

We accept returns or exchanges under the following conditions:

• The item is unused, unworn, and in its original condition.
• All original packaging, tags, and accessories are included.
• The request is submitted within 14 days of delivery.
• The product was purchased directly from ZKOE.com.

Non-returnable Items

To maintain hygiene and product integrity, the following items are not eligible for return or exchange:

• Customized or personalized items (e.g. engraved jewelry)
• Items marked as “Final Sale” or “Non-returnable” at checkout
• Worn, washed, or damaged items
• Gift cards or e-gift vouchers

Return Process

1. Submit a Request
   Contact our customer service team via email (service@zkoe.com) with your order number and reason for return.
2. Wait for Confirmation
   You will receive a confirmation email with the return shipping address and detailed instructions.
3. Ship the Item Back
   Use a reliable courier with tracking service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Refund
   Once received, we will inspect the item. Refunds will be processed to your original payment method within 5–10 business days.

Exchange Policy

• Exchanges are available for different sizes, colors, or styles of the same product (subject to availability).
• If the desired item is out of stock, we will process a refund instead.
• For defective or incorrect items, ZKOE covers all return shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receipt with clear photos.

We will verify and provide a free replacement or full refund.

Refund Timeline

• Refunds are issued to your original payment method only.
• Processing time: 5–10 business days after item inspection.
• Depending on your bank, funds may take 1–3 working days to appear.

Important Notes

• ZKOE reserves the right to refuse returns that do not meet our policy conditions.
• Items returned without authorization will not be accepted or refunded.
• Please ensure the return parcel is securely packed to avoid damage in transit.

Contact Us

For all return and exchange inquiries:

📩 Email: support@zkoe.com
🕐 Service Hours: Mon–Fri, 9:00–18:00 (GMT+8)
📦 Return Address: Provided upon approval